Holden Beach Vacation Guestbook

On this page you will find all of the information included within your Holden Beach Vacation Guestbook. From here, you can navigate to specific sections of the book by using the “jump to” section below or you can view/download a PDF version of the guestbook by following the provided link. To access anytime during your vacation, this information provided in a book within each home and is also accessible within the Happy Stays app or the Happy Stays desktop page HERE.

Jump to:

Checking In – Maintenance  –  Emergencies – Guidelines – Home Rules – Elevator
Hot Tub Rules – Pool Safety – Check Out Procedure – Ordinances

We Strive for Clean Rentals: Upon your arrival, we ask that you please look around your home to see that everything is in order and the level of cleanliness meets your satisfaction. It is our goal to provide you with the best stay possible, starting within your home. We ask that if the home is not in good order, please call our Housekeeping Department at 910.842.1550 ext. 106. If you have not notified us within 24 hours of your arrival, then we assume that you have found your home to be suitable for your stay.

Reporting Existing Damage: Please look around your home upon arrival and report any existing damage to us within 24 hours. This will allow us to document that the damages occurred prior to your arrival. You may do this by either emailing us at maintenance@proactivevacations.com or you may call our Maintenance Department at 910.842.1550 ext. 107.

Bed Linens/Rental Equipment: All bed linens are delivered prior to your arrival. If you do not see bed linens located inside your home, please check the beds before calling our housekeeping line, as some of our homes require beds to be made prior to our guests’ arrival. In the event you experience any issues or wish to order more bed linens, please call our Housekeeping Department at 910.842.1550 ext. 106.

Reservation Holds for Next Year: Guests have the option to reserve their current vacation home for the same calendar week of the following year, by placing a non-refundable reservation hold. Current guests have until 5pm on Wednesday during the week of their stay to take advantage of this offer. All reservation holds are tentative and subject to price increases, change of amenities and availability. Please reach out to our reservation department for more information or to take advantage of this offer.

Maintenance | Refunds: Please promptly report any and all equipment concerns such as elevators, appliances, pool equipment, etc. to our Maintenance Department. We will make every effort to have repairs made as soon as possible. Please Note: If you are calling outside of our normal operating hours, our phones and voicemails are being monitored to respond to emergency issues only. Emergency Issues Include: Water Leaks, Electrical Outages, Property Lockouts, Air Conditioning (during summer months), or any type of safety issue. We will respond quickly to these types of issues, so please leave clear and detailed messages when leaving a voicemail. Non-Emergency issues or concerns will be handled during normal business hours. If you feel that a breaker has tripped, please check the breaker box. Most breaker boxes can be found on the 1st floor, behind a door, in a conditioned area. We ask that you check the breaker panel first before calling our maintenance department on any electrical issues. NO reduction of rent, rebate or refund will be issued for any mechanical failure of air conditioning, major or minor appliances, public utility interruptions, guest dissatisfaction or for errors in advertisement. In addition, we do not issue refunds due to inclement weather.

Air Conditioning: Unless the unit appears to be completely nonfunctional, please wait at least 24 hours after check-in before reporting an air conditioning problem. Lower thermostat setting gradually 2 or 3 degrees at a time as the compressor will freeze if it is set too low, too fast. We recommend that you keep the thermostat set on 72 degrees in the summer and 65 degrees in the winter. Make sure all windows and doors are closed when the system is on. The air conditioning will not work properly if the doors are left open during the humid summer months, thus not providing you with the indoor comfort that you would like to enjoy.

Clogged Toilet/Sinks: All properties come equipped with a plunger. If this does not solve your problem, please call our Maintenance Department at 910.842.1550, Option 2.

Refrigerator: We ask that you please wait 24 hours after check-in before reporting any refrigerator issues. Due to the refrigerator being opened during check-out and check-in, for lengthy periods of time, it may take time to return to the normal cool setting. Make sure the refrigerator and freezer are always set to the medium setting. Turning them too high will cause the compressor to freeze. Avoiding excessive opening/closing on your first day will help with the cooling process.

Washer/Dryer: If you encounter a problem with your washer/dryer, many have a troubleshooting guide on the underside of the washer lid. If no instructions are listed, here are a few suggestions:

1. If the washer will not spin after washing a cycle, make sure you do not have too many clothes in the load.
2. If the dryer is taking much longer than it should to dry, try putting in fewer clothes.
3. Keep the lint filter clean to ensure shorter drying times.

TVs, Modems, and Entertainment Systems: Most of our homes have cable television service and several televisions located throughout the home. Because of the differences in levels of service, we cannot begin to inform you about each home. Unfortunately, we cannot guarantee the services or quality of service of third party service providers.

Internet Issues / Troubleshooting: If you are experiencing TV or Internet issues please follow this quick troubleshooting guide before contacting our office.

TV Troubleshooting

TV shows a blue, green, or black screen:  Your television is not getting a signal. Make sure that your cable or satellite box (or other device) is powered on and that the TV is set to the correct input – press Input, Source or TV/Video on your remote control. Check behind the TV for loose connections.

Captioning is on (or off) when you don’t want it:  Turning closed captioning on and off varies according to the television provider. You will need to use their remote, usually the settings or menu button. Some remotes have a specific CC button.

Cable or satellite receiver has frozen up: Your cable or satellite receiver, especially if it is also a DVR, is actually a pretty simple computer, and like any computer it can crash. The first thing to try is to turn it off, unplug it, wait at least 15 seconds and then turn it back on again. This is essentially “rebooting” your receiver. To help avoid crashes, make sure not to cover the heat vents on the receiver, as they are often caused by overheating.

Internet Troubleshooting

Check Your Cables: Make sure all cables are securely connected to your modem/router and to their respective outlets on your wall. Make sure the power cable is securely connected to the power outlet and to the back of your modem. Make sure the line connecting your modem to the Internet (phone line, Ethernet, fiber, or coax) is securely connected to the wall jack and to the back of your modem. Some lines, such as fiber, may not have a wall jack and are simply run through a conduit directly to the outside service line, and in these cases, you should only check the connection at the back of your modem.

Power Cycle Your Modem: The next step for any connectivity issues is to power cycle your modem/router. To power cycle your modem/router, please follow these steps:

1. Locate your modem and make sure some of the lights are on. Even if they are red or blinking, we first need to know that the modem is getting power from the outlet. If there are no lights on please make sure the power cable is securely fastened to your outlet and to the back of the modem. If the cable is secure and no lights are on you will need to try another nearby outlet or resolve the outlet power issue.
2. If the lights are on but you are still not connected to the Internet take note of which lights are on and their color (solid green, blinking green, yellow, red, blinking red). Write this information down to help our technicians diagnose your issue faster.
3. Carefully unplug your modem from the power outlet and wait 20 seconds.
4. Plug the modem back in and wait 2 minutes for the modem to completely reboot and reconnect.
5. Reboot your computer or disconnect your devices and then reconnect them to the WiFi network.

If the steps above do not work, please contact our office so we may contact the service provider. We ask for your patience and understanding as this is something out of our control.

Please do not tamper with wiring and connection configurations including tampering with modems, routers, TVs, stereos, and etc.

In the event of a fire or medical emergency, call 911 immediately.

After-Hours Emergencies: **VERY IMPORTANT** Our office hours are Monday through Friday 8:00am – 5:00pm, Saturday 9:00am – 5:00pm and closed on Sunday. Our after-hours emergency service is in place until 10:00pm and is only for dire emergencies that may threaten your life or the property. Emergency Issues Include: Water Leaks, Electrical Outages, Property Lockouts, Air Conditioning (during summer months), or any type of safety issue. We will respond quickly to these types of issues, so please leave clear and detailed messages when leaving a voicemail. Non-Emergency issues or concerns will be handled during normal business hours. We greatly appreciate your cooperation and consideration with our after-hours service. Our Maintenance/After-Hours number is (910) 842-1550.

Lock Outs: We ask that you please always keep both sets of keys with you. In the event a guest is locked out of the home during the rental period, a guest may borrow a key from our office during normal business hours at no charge provided the guest returns the key to the office during normal business hours the same day. After business hours, the guest must contact our office at (910) 842-1550. An employee will meet the guest at the office. There will be a $35.00 service charge, ($45.00 if key must be delivered to the home). This fee is to be collected at the time service is requested and paid via credit card.

Carpet/Upholstery: We are aware that accidents happen. If you happen to stain the carpet or upholstery, please do not attempt to remove the stain yourself. Contact our office as soon as possible so that we can plan to fix the issue as soon as possible.

Dishwashers: Please only use detergent deemed suitable for a dishwasher. Using regular dish soap will produce too many suds and can clog drains, producing an overflow.

Elevators (If Applicable): 

• Close Door Securely.
• Ensure that the elevator door and the cab gate is closed securely.
• Depress button for desired floor level.
• Do not open the elevator gate during operation of the elevator and wait to open the gate until the elevator has come to a complete stop at the desired floor.
• When exiting the elevator, ensure that the elevator gate has been closed, and that the door has been closed. If the gate and door are not closed, the elevator will not operate.
• If the elevator stops intermittent between floors, please call (910) 842-1550 for assistance.
• Do not depress the emergency button except in the event of an actual emergency.
• To call the elevator, depress the button next to the elevator door. The button should light up. Wait for the elevator car to arrive at the floor. Do not open the door until the light has turned off. Do not force the door open as this will result in damages to the safety switch installed on each floor.
• Please note that while the elevator is a wonderful convenience, it is not something for child’s play or those not familiar with its operation.

Events, Parties, and Other Visitors: House Parties are prohibited on the premises. Any special event such as but not limited to: family reunions, weddings, receptions or anniversaries are not permitted at the premises without express, written permission by PROACTIVE Vacations. Special events require additional lease provisions, event fees, insurance, and/or additional security deposit. Failure to acquire prior approval for your special event could result in expedited eviction, additional fees, or other action.

Extra Light Bulbs: We are aware that light bulbs go out unexpectedly. In this event, each property should be equipped with extra bulbs in a storage cabinet. If you are unable to find the extra supply or are unable to reach the light that needs changing, please call our housekeeping or maintenance department and they will address the light at their earliest convenience. Please leave any light bulbs changed in the cabinet.

Furniture and Accessories: Furniture from inside the house is not permitted to be taken outside; including linens and accessories provided in the home. If indoor or outdoor furniture is re-arranged, please ensure that when you check-out it has been placed back in its original place. This includes kitchen items as well. Please do not re-arrange items in the kitchen.

Games and Puzzles: Many of our homes are furnished with games and puzzles for guests to use. Please be careful to place all of the game pieces and parts back in their respective boxes and/or containers. There may be small pieces to games and/or puzzles that might be attractive for the younger ones to place in their mouth. Parents please be attentive to your younger children when the games are being used. These games are for your convenience and entertainment while here visiting. Please do not remove them from the inside of the home.

Gatherings/Occupancy: Please respect your neighbors and the home in which you are staying. House parties are strictly prohibited. The number of guests occupying a property is limited to the number stated on the confirmation and exceeding the specified occupancy constitutes a breach in the lease agreement and can lead to termination of your stay without refund (except for an infant requiring a crib). These limits are strictly enforced. All homes are limited to families, married couples or adults 25 years of age or older. For groups not meeting these requirements PROACTIVE Vacations will be glad to suggest some resorts in the area to accommodate you. Over occupying a property will result in a 24-hour expedited eviction, without a refund. Campers, vans, or buses may not be used to increase the capacity.

Hot Tubs (If Applicable): The hot tub provided for your use has been cleaned prior to your arrival. The water has been treated to ensure it is correctly balanced. Use the hot tub at your own risk. Shower before entering to remove make-up, sunscreen, insect repellent, etc. Do not use any soap products or bubble bath in the hot tub. Do not set the temperature above 102 degrees. No alcohol consumption in the hot tub. Children under 5 should never been in the hot tub. Children should never be unattended in or around the hot tub. Consult a physician before use if pregnant, if you have health conditions or use medications for circulation, etc. Never use street clothes in the hot tub. Reattach the cover after every use. Staying in hot water too long can cause nausea, dizziness, vomiting, overheating, or burning of the skin. Limit soaks to 30 minutes and drink lots of water!

Grilling | Fireplaces: It is strictly prohibited by the fire ordinance of the state of North Carolina to use grilling equipment in multiple unit buildings or on wooden decking. ALL grilling should be done on the ground level of the rental property. Grilling is not permitted under carports, porches, or wooden decks. All grills must be at least twenty (20) feet from any part of any structure while in use or producing any heat. This includes overhangs of any structure. Please roll grills out beyond the building structure. Never use charcoal in gas grills and please remember it is the guests’ responsibility to clean the grills before departure. Charcoal and lighter fluid are not provided. Please refrain from using fireplaces during summer months or in high wind conditions.

Long Distance Calls: A long distance block has been placed on your phone; however, local and toll-free calls may be placed from homes that have phones.

Loss of Personal Property: PROACTIVE Vacations assumes no responsibility for accidents or injuries to guests or for the loss of personal property. It is your job as a guest to make sure your rental home is properly locked upon any and all departures. Open windows should be avoided with the presence of small children. There are no lifeguards present on Holden Beach, so please watch your children carefully and be aware of swimming conditions.

No Smoking: Smoking inside the home is not permitted. There are no exceptions. Evidence of smoking inside the home may result in immediate eviction, or if discovered upon checkout that smoking inside the home has occurred, will automatically result in the security deposit not being refunded and/or charged a fee of $500 to the credit card on file. Please ensure that all cigarette butts have been picked up and not littered on the property.

Outside Shower and Water Spigots: Please make sure the water is turned off at these locations when not in use. The hoses and/or outdoor showers on the deck are there to wash off your beach chairs/toys and as well your feet when coming in from the beach. You will enjoy the house much more without sand being tracked in, though some is inevitable. Please hose off the sand from the deck occasionally to avoid build-up of sand on the deck. Remember the house is only cleaned when you leave. Please note, outside water is non-functional during the months of November – March.

Parking: Space for parking is provided in the carport and driveway of the property only. Please do not park on the street or in the driveway or carport of adjacent properties. As well, do not park on grass lawn areas or areas that are landscaped.

Pet-Friendly Homes: Pets are allowed at ONLY pet designated properties. A nonrefundable pet fee will be required when bringing a pet. A dog friendly home is limited to a single dog or 2 dogs with the combined weight of 50lbs. In the event that upon inspection of the Premises either during or after guest’s tenancy evidence shows that this policy has been violated, a Minimum Fee of $750.00 will be charged to the guest’s Security Deposit and/or credit card on file to cover any cleaning of the property and the Pet Fee that would have been otherwise charged to the guest. Any violation of this policy may further result in expedited eviction of the guest with no refunds. Americans with Disabilities Act (ADA) rules with regard to tenancy service dogs are honored. Guests who may be sensitive or allergic to pet hair or dander should be aware that it is not guaranteed that a pet has not entered the home. Registered service dogs & owner’s pets may have resided in the property previously prior to guests stay.  If allergies are a concern, please see our pet free homes.

Pools (If Applicable):

• The pool provided for your use has been cleaned prior to your arrival. Swimming pools pose a potential risk, and we ask you to be aware of safety rules prior to using the pool. Please use the pool at your own risk. We are not responsible for accidents or injuries.
• Do not leave children unattended near the pool.
• No food or beverages in the pool or on the pool deck. Don’t use glass containers near or around the swimming pool area. Beverage glasses can easily break on the pool deck or pool walls. Instead use outdoor-friendly options like acrylic tumblers or paper, plastic, or foam cups, or drink from a can.
• No running on the pool deck! Walk, don’t run. The number one pool safety rule is to never, ever run near a swimming pool. Slipping on wet concrete is a real concern and serious injuries can result.
• Absolutely no diving.
• Stay away from drains and other openings that cause suction.
• Don’t enter the pool under the influence of alcohol or medications. Swimming under the influence poses risks: Alcohol and some medications can impair your ability to swim and affect other motor skills, as well as breathing and orientation.
• Supervise others sober and without distractions, such as reading or using a cell phone.
• Do not tamper with pool heater.
• Use pool safety equipment properly. Pool safety equipment should not be used as toys.
• Out of the pool and inside when storms threaten. Lightning can strike suddenly, even in the absence of rain or with blue sky visible. Take cover when a storm approaches and remain out of the water until at least 30 minutes after the last lightning is sighted or thunder heard.
• When exiting pool, be sure to completely dry yourself off before entering the home. Take care to not track water onto slick floors where someone could slip.
• Don’t push anyone into the pool. What seems like fun can be dangerous. You could severely injure someone when you suddenly throw, push, or yank them into the water when they don’t expect it

Soaking up the Sun: Hopefully your vacation will afford lots of sunshine for your visit to play in the water, build elaborate sand castles, sip on your favorite beverage, or read your favorite book. In all of your fun and relaxation, don’t forget to use sunscreen. We hear too many stories of vacations spent in misery after the first day of someone having too much sun exposure with not enough sunscreen. Being sunburned is not fun. Use plenty of sunscreen and use it often to make your vacation enjoyable.

Splash In the Water: There is nothing more refreshing than the cool ocean water. At the same time it can be very dangerous. Parents please pay attention to your kids in the water, especially their position in the water, and directions they are being pulled. Water currents can have a very powerful force and pull
someone under very quickly. Always be aware of what is happening with the water currents and heed the warnings to stay out of the water when the currents are strong.

The Owners’ Closet: All homes are equipped with a locked owners’ closet or storage room. We ask that you be respectful of these areas as they are not intended for guests. Please do not open or tamper with these closets. Tampering with these areas will result in a charge to your security deposit and/or charge to your credit card on file.

We’ve set out these house rules so that every guest visiting our property has a safe, secure and most importantly, fun stay at our place. Compliance with these rules is essential for every member of the traveling party. We hope you have a great time and find everything you need at our home.

• Breach of any of these house rules is a breach of the terms and conditions of occupancy, as per the rental agreement you have signed.
• We reserve the right to evict any guests or visitors from the property who refuse to follow these house rules.
• In any case, please use common sense while staying in our house. If you’re unsure about any of the house rules and require further clarification, please give us a call.
• Guests are fully responsible for the safety and security of their children at all times, as well as any disturbance caused to other residents in the neighborhood.
• Please do not use glasses outside or in children’s play areas for safety reasons.
• Be careful not to wash food remains down the drain.
• To simplify the inventory process, please return any kitchen items back to where you originally found them.
• Please do not overload or underload the washer/dryer.
• Please do not flush any sanitary products, paper towels, diapers, or any other products/obstacles down the toilet.
• In case of any bad weather (rain, storms etc.), please close the deck umbrellas and store them securely to avoid breakage.
• Balconies and decks are a great space to congregate and take in the views. However, they may pose a hazard to younger children. Ensure to include safety rules regarding the use of these spaces.
• Please be respectful of bed sheets and towels. Makeup foundations, face medications/creams, and tanning products will stain and/or bleach linens/towels. Please avoid using regular hand/bath towels with all skin products.
• Upholstery and Carpet Care—Wet swimsuits and more so tanning lotions and oils (which we encourage you to use) will stain carpets and fabrics on furniture. Please refrain from applying/spraying lotions in carpeted areas or while sitting on the furniture. It goes without saying, please refrain from sitting on the furniture with wet clothes or with applied sunscreen.
• Last rule—HAVE FUN!

Elevator Operation Instructions –  The Premises has an elevator. Please note that while the elevator is a wonderful convenience, it is not something for child play or those not familiar with its operation. The most common damage created by guests is opening the elevator cab gate before the cab comes to a complete stop, and/or forcing the door open to the elevator shaft on any of the floors. Directions for Operation of the elevator are as follows:

• Close Door Securely.
• Ensure that the elevator door and the cab gate is closed securely.
• Depress button for desired floor level.
• Do not open elevator gate during operation of elevator and wait to open the gate until the elevator has come to a complete stop at the desired floor.
• When exiting the elevator, ensure that elevator gate has been closed, and that the door has been closed. If the gate and door are not closed, the elevator will not operate. 6. Turn off the elevator light when not in use.
• If the elevator stops intermittent between floors, please call (910) 842-1550 for assistance.
• Do not depress the emergency button except in the event of an actual emergency.
• To call the elevator, depress the button next to the elevator door. The button should light up. Wait for the elevator car to arrive at the floor. Do not open the door until the light has turned off. Do not force the door open as this will result in damages to the safety switch installed on each floor.

The Hot Tub provided for your use has been cleaned prior to your arrival. The water has been treated to ensure it is correctly balanced. If used following these instructions, there should be no need for additional maintenance visits. Hot tubs pose similar risks to swimming pools, as well as having their own dangers. Here are some hot tub safety rules that everyone should be aware of before using the tub.

• Use hot tub at your own risk
• Shower before use to remove make-up, sunscreen, insect repellent, etc.
• Do not use any soap products or bubble bath in hot tub
• Do not set temperature above 102 degrees
• No alcohol consumption in hot tub
• Do not leave children unattended near the hot tub
• Children under 5 should never be in the hot tub
• Consult a physician before use if pregnant, if you have health conditions or use certain medicines for circulation, etc.
• Limit time spent soaking
• Never use street clothes in the hot tub
• Re-attach the cover after use

Staying in hot water for too long can cause nausea, dizziness, vomiting, overheating, or burning of the skin. Depending on the spa temperature, limit soaks to 30 minutes. Keep children under 5 from spa use. Drink lots of water— never alcohol! If you take certain medications or have heart disease, diabetes, or high or low blood pressure consult with your doctor before taking in a hot soak.

The pool provided for your use has been cleaned prior to your arrival. Swimming pools pose a potential risk and we ask you to be aware of some safety rules prior to using the pool. Please use the pool at your own risk. We are not responsible for accidents or injuries.

• Do not leave children unattended near the pool
• Be considerate of others: Use the bathroom before you go into the pool—and leave the water if you need to take care of business.
• No food or beverages in the pool or on the pool deck. Don’t use glass containers near or around the swimming pool area. Beverage glasses can easily break on the pool deck or pool walls. Instead use outdoor-friendly options like acrylic tumblers or paper, plastic, or foam cups, or drink from a can.
• No running on the pool deck! Walk, don’t run. The number one pool safety rule is to never, ever run near a swimming pool. Slipping on wet concrete is a real concern and serious injuries can result.
• Absolutely no diving.
• Stay away from drains and other openings that cause suction
• Don’t enter the pool under the influence of alcohol or medications. Swimming under the influence poses risks: Alcohol and some medications can impair your ability to swim and affect other motor skills, as well as breathing and orientation.
• Supervise others sober and without distractions, such as reading or using a cell phone
• Do not tamper with pool heater
• Swim with a buddy
• No roughhousing. Drowning accidents can occur during rough play in the pool, especially with young children. No jumping on each other in the pool, or holding anyone underwater.
• Sun safety is part of the deal. Always wear sunscreen when swimming outdoors and wear appropriate clothing poolside. This is especially important for kids.
• Use pool safety equipment properly. Pool safety equipment should not be used as toys.
• Out of the pool and inside when storms threaten. Lightning can strike suddenly, even in the absence of rain or with blue sky visible. Take cover when a storm approaches and remain out of the water until at least 30 minutes after the last lightning is sighted or thunder heard.
• When exiting the water to go inside the home, be sure to completely dry yourself off before entering. Take care to not track water onto slick floors where someone could slip
• Don’t push anyone into the pool. What seems like fun can be dangerous. You could severely injure someone when you suddenly throw, push, or yank them into the water when they don’t expect it.

Thank you for being our guest. We hate to see you leave and hope that you will come back to visit us soon. PROACTIVE Vacations would like to remind you again of our check-out procedures along with a few other notes:

1. Check-out time is 10:00 am on the day of your departure, NO EXCEPTIONS. Your prompt departure is needed and appreciated to allow our housekeeping team enough time to prepare the rental for the next guests. Please make sure that you have all of your belongings out of the house and have followed all of the procedures as outlined herein.

2. Keys: If your property uses an electronic door lock for access, please return the additional key(s) used during your stay back to the hook on the refrigerator. If your property uses a lock box for obtaining keys to the property, please make sure to return your keys to the lock box prior to check-out. Return all Keys to the refrigerator hook if electronic locks, or the lock box, as appropriate for your property location.

3. Check-Out Instructions: Please make sure to follow the check-out procedures below to avoid any fees being charged against your Security Deposit and/or your credit card on file, as noted below.

• Please take all personal beach furniture/toys/etc. upon departure to avoid an excess trash fee.
• Remove all food from the refrigerator, pantries, and cabinets.
• Check the entire property for any personal belongings.
• All dishes, cooking utensils, etc. must be cleaned and returned to their proper location. No items shall be left in the dishwasher.
• Set the thermostat back to 72 Degrees during summer stays, and 65 Degrees during winter stays.
• Trash Collection (Black Cans) & Recycling (Blue Cans): **Very Important** We ask that you please remove all trash, inside and out. Trash collection occurs every Tuesday, year-round, and trash receptacles must be out at the street no later than 6am, therefore we ask that you please roll the can out the night before. An additional pick-up occurs on Saturday, from June to September. We ask that you place your receptacle back near the home after collection has occurred. Recycling carts (not all properties participate in this service) are emptied every other week, during the months of October – May and weekly during the months of June – September.
• Remove bed linens and place in specified location.
•  Turn off all lights, inside and out, including ceiling fans
• *IMPORTANT* Make sure to lock ALL windows and doors
• Report any damages during your stay.
• When leaving the property,

4. Grills: Before check-out, please make sure that the ashes have been dumped from the grill and that the grill surface has been cleaned.

5.  Complete Check-Out:  When leaving the property, please log into Happy Stays and click the check-out button so that our housekeeping team knows the property is vacant and ready to be cleaned for the next guest. We greatly appreciate the help in keeping our check-in/check-out days running smoothly!

6. Security Deposit Accounting and/or Return if applicable: Upon your departure, the property goes through several inspections by different employees of PROACTIVE Vacations. If anything is found to be damaged, or check-out instructions noted above are not followed, further investigations are done to verify any discoveries. This process follows through several checkpoints. It is our objective to have the Security Deposit returned to you as soon as possible, but we are held to high standards on the processing thereof. North Carolina General Statues mandate that we return it to you, or provide an accounting of the Security Deposit within 45 days following the vacating of the property. We exceed these requirements by having the accounting and/or return of the Security Deposit within 45 days following the vacating of the property. Please do not call or email regarding your Security Deposit except if you have not received or heard anything from us after 40 days have expired. We understand the urgency to have it returned, but phone calls or emails do not expedite the handling of the Security Deposit.

7. Booking Again: Now that you have stayed with us, we hope to see you again. If you booked your vacation with a third party market provider, please remember to call us next time at 910.842.1550, email us at reservations@proactivevacations.com, or visit us on the web at www.proactivevacations.com. Guests are able to book their reservations for less by booking directly with us. We will have more properties to choose from next year, or you can book the same property.

The Beach Strand: Please use only CAMA marked public access points unless you are entitled to use designated private walkways to the beach as a rental customer or property owner. Click here for a map of public beach accesses.

1. The line of sand dunes with fragile beach vegetation along the south side of Ocean Boulevard provides protection from storms. Please do not walk over the dunes to the ocean. Use the wooden walkways and ramps. Public walkways are marked with a CAMA sign. Others are private. Collect sea shells and other “beach treasures” at your leisure. There is a handicap access and parking on Quinton.

2. Only emergency and official Town Staff vehicles are allowed to drive on the beach.

3. There are no lifeguards when swimming. RIP CURRENTS can kill you. If you get caught in a rip current pulling you away from shore, swim parallel to the shoreline until you get out of the current — do not try to swim against the current back to shore.

4. Jet skis should only be operated outside 500 feet from shore. Do not ride skis onto the beach strand.

5. Trash receptacles are placed along the beach for your convenience, please do not litter.

6. Pets are not allowed on the beach from May 20 to September 10, except between 5:00 p.m. and 9:00 a.m. daily. Pets must be on a leash at all times on the island.

7. No surfboard shall be carried, pushed, wheeled, ridden or otherwise used on the beach strand and/or adjacent ocean waters within 500 feet of any fishing pier located on or adjacent to property within Town limits.

8. It is unlawful to dig into the sand on any part of the beach strand  greater than 12 inches deep, without having a responsible person attending the area. Prior to leaving the area, any hole greater than 12 inches deep shall be filled to be level with the surrounding area, leaving the area in the same general condition in which it was found.

9. All unattended beach equipment must be removed from the beach by its owner or permitted user on a daily basis between the hours of 6:00 p.m. and 7:00 a.m. Please note, if you have rented a canopy through PROACTIVE Vacations, please leave it on the beach where placed. The rental company will remove daily.

BOATING & FISHING: 

1. If you fish in the surf, please be courteous to those swimming and relaxing nearby.

2. A North Carolina Coastal Recreational Fishing License is required. Licenses are available from any DMF office, WRC license agents (which includes most Wal-Mart stores), online at WRC’s website, www.ncwildlife.org or by calling 888-248-6834.

3. You may not land your powered boat anywhere along the oceanfront. Sail boards and small sail boats may temporarily land along the beach. Be careful of swimmers.

4. A popular place to “fish, wade, and shell” is at the extreme east end of the island along McCray Street. Be aware there is dangerous underwater debris in that area that should be avoided at periods of high tide — at low tide you can see it. The Town checks the beach daily, if dangerous debris is noticed, call Town Hall at (910) 842-6488.

ISLAND WIDE ORDINANCES

1. No Parking on Ocean Boulevard or McCray Street, except for the northern end of McCray Street east of Dunescape Drive. Observe signs for exact parking prohibitions. The largest public parking lot is under the bridge. Public restrooms are located there as well. Do not block driveways or fire hydrants.

2. Bikes, roller-blades and pedestrians please share the sidewalk. No roller-blades on Ocean Boulevard.

3. FIREWORKS (except for sparklers) are not allowed on the island. They will be confiscated by the Police if found.

4. All grills must be at least ten (10) feet from any part of any structure while in use or producing any heat. This includes overhangs of any structure.

Low Speed Vehicles (Golf Carts)

In the State of North Carolina, if a golf cart is to be operated on the streets, highways or public vehicular areas, it is considered a motor vehicle and subject to all laws, rules and regulations that govern motor vehicles. In short, the golf cart must have all of the following:

• Headlights
• Taillights
• Turn signals
• Rearview mirrors
• State Inspection Sticker
• License Plate Issued by NCDMV
• Liability Insurance
• The driver must have a current, valid Driver’s License
• Child Restraint Laws must be followed
• Since most golf carts are purchased and a bill of sale is given to the buyer, the owner must apply for a title through the NC License Plate Office. In order to receive a title through this agency, you must have a notarized bill of sale and proof of liability insurance. If the golf cart is purchased from a dealer, you must also have the certificate of origin for the vehicle.
• All of the streets in the Town (including the side streets) are considered streets or public vehicular areas according to the state law. This means that to operate a golf cart anywhere on the island, you must meet the standards above. Also, golf carts may not be operated on streets with posted speed limit greater than 35 MPH.

Noise/Nuisance

The Town of Holden Beach has a very comprehensive Ordinance for the control of noise and other nuisances. We pride ourselves with being a family oriented vacation location and remain vigilant in providing the best possible experience for all. Please be considerate of all your neighbors any time you are outside to avoid a visit from the police.

The ordinance allows for a warning for the first visit to allow for voluntary compliance, but can escalate to seizure of personal property (i.e. speakers, amplifiers, etc.) and arrest.

Walkers/Runners/Cyclists

The Town has sidewalks  located the entire length of Ocean Boulevard. For your safety, it is requested that everyone walking, cycling, jogging or running use the sidewalk and stay off the vehicle travel lanes of Ocean Boulevard. This allows for more efficient traffic flow and safety for all.

Please be reminded that according North Carolina State Law, all persons under 16 years old MUST wear an approved safety helmet while riding a bicycle.

All persons riding a bicycle at night are required to have a functioning white headlight and red flashing taillight at all times. Please note that a flashlight or cell phone are not sufficient for these purposes.

Motor Scooters

Motor scooters fall into two different definitions in North Carolina, motorcycles or mopeds. A moped must not go faster than 30 MPH, must have an engine smaller than 50cc and must have no shifting device. If the scooter does not meet all of these, it is considered a motorcycle and subject to all the laws governing motorcycles, including motorcycle licensing, registration, insurance and inspection.

If the scooter does meet the standards above, you still MUST be at least 16 years old to operate it and must wear an approved safety helmet at all times.

Calls for Service (Emergency/Non-Emergency)

If you need Police, Fire or Emergency Medical Services, please call 911. Even if you do not think you have an emergency, it is the standard locally to call 911 for all services (even non-emergencies) required from these agencies. Our 911 operators are trained to obtain critical information about your specific call for service and can provide lifesaving instructions when needed, so please be patient and answer all of their questions accurately. Doing so will provide you with the best service in the most efficient manner possible.

Please refrain from calling your property management office/representative for these services. Doing so will only delay the response to your needs and most often causes a omission of vital information due to multiple parties being involved in the transfer of that information.

Also, if you are inside a house, please call 911 from the house phone (instead of a cell phone) if at all possible. This will provide the operators with your location information and save valuable time in a true emergency.